Shipping policy

At Lunirona, we know that lighting isn't just functional — it’s part of your home’s story. That’s why we treat every shipment with care, precision, and clarity. From the moment you place your order to the day it arrives, we’re committed to ensuring a smooth delivery experience.

Where We Ship

We currently only ship free shipping within the United States, including the lower 48 states.
Please note: At this time, we do not ship to Alaska, Hawaii, US territories, or international destinations.

Order Processing

Once your order is placed, it enters our preparation and quality-check phase.

  • Processing Time: 1–3 business days

  • You’ll receive a shipping confirmation email with tracking information as soon as your order leaves our warehouse.

Our packaging team inspects each fixture before shipping to ensure it arrives in flawless condition.

Shipping Methods & Delivery Time

We prioritize air freight shipping for faster, more reliable delivery across the U.S.

  • Standard Delivery Time: 7–15 business days from the shipping date

  • Shipping Carrier: We work with reputable couriers such as FedEx, UPS, and DHL for most deliveries.

Oversized & Specialty Items

For extra-large or delicate items (such as large chandeliers), we may use sea freight to ensure secure transport. In these cases:

  • Our team will contact you directly before shipment.

  • We will confirm transit time, delivery method, and any special instructions.

  • Delivery may take longer than 15 business days depending on location and logistics provider.

Packaging & Protection

All items are:

  • Professionally packed with protective materials

  • Fully insured against loss or damage during transit

If your item arrives with visible damage or is missing parts, please notify us within 48 hours of delivery by emailing info@lunirona.com with photos and order details.

Important Notes

  • We do not ship to PO boxes or APO/FPO addresses.

  • Shipping times are estimates, and may vary due to weather, carrier delays, or peak seasons.

  • Customers are responsible for providing an accurate delivery address. Any reshipping costs due to incorrect address input will be billed to the customer.

Need Help?

Have a question about your order or shipping? We're here to help.

Email: info@lunirona.com
Our support team typically responds within 1 business day.